Using predictive models to detect fraud early, the GSM Association and UK Finance have teamed up to combat APP fraud. Launched earlier this month, Scam Signal brings together banks, telecom providers and regulators to create standardized tools for proactive fraud prevention.
Governments globally are intensifying anti-scam measures, introducing new guidelines to banks, telecom providers and other key sectors to bolster security controls and mitigate fraud risks for consumers and businesses. Some new frameworks threaten to levy stiff penalties for non-compliance.
While the U.K. Payment Systems Regulator is taking steps to ensure customers receive consistent treatment from banks, fraud protection still has inconsistencies. Several policies have been introduced to protect fraud victims, but consumers can't always count on them, said PSR’s Kate Fitzgerald.
Visa has signed a definitive agreement to acquire AI-driven fraud prevention leader Featurespace. This acquisition will reinforce Visa's fraud detection capabilities, integrating advanced machine learning technology to strengthen financial crime prevention and protect global transactions.
As cyber fraud against senior citizens rises, at least four U.S. states are considering new legislation to fill the gaps in fraud protection normally covered by the federal Consumer Financial Protection Bureau. The bills would protect seniors by empowering banks to block suspicious transactions.
The U.K. Payment Systems Regulator wants to reduce the reimbursement cap on authorized push payment fraud to ease the burden on smaller banks. That's unacceptable and would undermine the financial system's integrity, said Jonathan Frost, board member at the Stop Scams Alliance.
Recent developments suggest the U.S. is taking a more serious approach to holding faster payments platforms accountable for scams. It's unlikely any changes will occur before the November U.S. election, but the move toward more regulation is a good start, said Ken Palla, retired MUFB Bank director.
Giving customers more flexibility in instant payment systems could give users more control over their transactions and help fight scammers. An option to delay payments could introduce the needed friction to stop fraudulent payments, said fraud experts Eva Velasquez and Ken Palla.
Despite making some progress in tackling APP scams, smaller payment firms still struggle with high fraud rates compared to large banks, as highlighted in a report by the U.K.’s Payment Systems Regulator. Customer reimbursement guidelines have prompted banks to scrutinize suspicious payments.
During a hearing Tuesday, U.S. Sen. Richard Blumenthal, D-Conn., revealed that Bank of America, JPMorgan Chase and Wells Fargo only reimbursed 38% of unauthorized Zelle transaction claims - leaving consumers on the hook for $100 million in fraud losses. The banks disputed the committee's findings.
Financial institutions embracing real-time payments face the challenge of integrating new technologies and adapting behaviors. That's why initially most banks are only offering customers the option to receive payments, said Elena Casal, chief client officer at The Clearing House.
As the FedNow instant payment platform celebrates its one-year anniversary, Peter Tapling, board member of the U.S. Faster Payments Council, doesn't understand why financial institutions aren't bringing out new products that incorporate faster payments.
A public-private effort with the codename Operation Spincaster is using intelligence related to 7,000 compromised cryptocurrency wallets and $162 million in losses to warn victims, recover funds and disrupt groups involved in crypto-powered approval phishing or pig-butchering scams.
In July 2023, the U.S. payments industry marked a major milestone with the launch of FedNow, the Federal Reserve's instant payment service for depository institutions. This long-anticipated development promises to revolutionize real-time payments across the country.
Traditional fraud detection methods are no longer sufficient against modern scams in which account holders are deceived into authorizing fraudulent transactions, said Peter Tapling, board member, U.S. Faster Payments Council. He also discussed how AI advancements make scams harder to detect.
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