Since the pandemic began, 55% of consumers have higher expectations for their digital experience. It’s clear that the digital experience is paramount.
Users — from individual consumers to various small businesses — expect the ability to interact with just about every service online these days. Failure to offer a smooth experience can result in user abandonment. It’s easier than ever for even longtime users to switch providers for any type of product or service, making it all the more important to provide a top-notch experience from the get-go.
Download this e-book to explore topics such as:
- Understand user expectations for digital channels
- Have an end-to-end digital user journey strategy
- Leverage a robust fraud and identity management strategy
- Link online and offline identities